Cancellation & Refund Policy

Cancellation & Refund Policy

At TsLeatherGoods, we want to ensure that your shopping experience is clear and fair. Please read our cancellation and refund policy carefully before placing an order.

1. Order Cancellation

• Orders that have not been shipped can be canceled upon request. Please contact us as soon as possible if you wish to cancel your order.
• If the order has already been shipped, we cannot cancel or recall the shipment.

2. Refund Eligibility

• Refunds are only granted for orders with problems that are caused by the seller (e.g., incorrect item, damaged item before shipping).
• We may also refund in cases of shipping damage. In such cases, please provide photo evidence within 48 hours of receiving the item.
• No refund will be issued if the product is damaged, lost, or altered due to customer misuse, negligence, or mishandling.

3. Return Conditions

• Items eligible for return must be in their original condition, unused, and with all original packaging.
• Return shipping costs may be covered by us only if the fault lies with the seller or shipping carrier.

4. Refund Process

• Once a return or refund is approved, the amount will be credited back to your original payment method within 5 business days, depending on your bank or payment provider.
• We will notify you via email when your refund has been processed.

5. Contact for Support

If you have any issues with your order and would like to request a cancellation or refund, please contact us at:

• 📧 support@tsleathergoods.com
• 📞 +84 335 186 759
• Instagram: @tsleathergoods
• Address: To dan pho 2, Nam Ly, Dong Hoi City, Quang Binh Province, Vietnam, 510000

Please note: We reserve the right to update or modify this policy at any time. We encourage customers to review it regularly.