Shipping and Returns Policy

Shipping and Returns Policy

Shipping Policy

TsLeatherGoods prides itself on making products from the highest quality materials with attention to detail. Our items will be shipped from the Vietnam. All orders will be using a fast shipping service such as UPS, USPS… for the purpose the product will be sent to you in the fastest time. Orders in the US will receive free shipping. For additional info on our return, shipping policies see below!

Selling Locations:

We sell our products to specifics countries:

• United States
• United Kingdom
• Austrailia
• Canada
• Singapore

Order Processing Time & Handling Time

Your order will be processed and notify to you within 01 working days of order placement.

After received your order, we will start making the order, it take about 5-7 days, and then we will packed the order and shipped it to the delivery carrier.

The delivery timeline starts when the shipment is prepared and is handed over to the courier. All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.

Standard Shipping Estimated Time of Arrival (Process + Handling + Shipping time)

• US: 15-22 business days
• UK: 15-22 business days
• Australia: 15-22 business days
• Canada: 15-22 business days
• Singapore: 15-22 business days

Expedited Shipping Estimated Time of Arrival (Process + Handling + Shipping time)

We also offer Expedited Shipping for US and Worldwide orders:

• US: 12-17 business days ($45 for shipping)

• UK, AU, CA, SG: 12-17 business days ($29.9 for shipping)

Please Note:

• “Days” refer to business days
• Timeframes are approximate and may differ in individual cases
• Delays may occur due to holidays or customs clearance for international orders
• All prices are in USD (US Dollar)

FAQ:

Can the order be delivered to multiple addresses?

No, please place separate orders for different addresses.

How to Check/Track order status?

• First, visit this page: https://tsleathergoods.com/order-tracking/ and enter your order number and email, you will see your order status.
• Also a tracking number will be sent to your email after shipment.
• Contact us at support@tsleathergoods.com for pr contact us via Whatsapp: +84335186759

I never received my package, what should I do?

• Check with your local post office or delivery service for missed delivery attempts.
• For US orders, if not delivered after 20 business days with tracking, request a refund or reship.
• For international orders, if not delivered after 40 business days, contact us for assistance.

Shipping Rates:

• Free shipping to the USA
• Other countires with shipping rate: $5.99 to CA, AU, UK, SG.
• We also offer expedited shipping, for US: $45, for the rest of selling countries: $29.99
• We use USPS/DHL/UPS for US Shipping, AU Post/Amarex Post for AU Shipping, Royal Mail for UK Shipping, Canada Post for CA shipping, Sing Post for SG Shipping.

Return Policy

Do you take returns and exchanges?

Yes, we do. Return requests are accepted within 30 days of delivery. Please contact support@tsleathergoods.com or Whatsapp: +84335186759 to initiate a request.

Return Conditions

• If your product is damaged or defective, email us with subject line “Replace: Damage or Defective item with your order #” and attach a photo.
• We are not responsible for packages marked as “delivered” by carriers but not received. Contact the shipping provider first.
• We may replace your order for damage or transit issues. Refund/return requests must be reasonable and due to our error.
• No action taken for items not in original condition or damaged for reasons not due to our error.

Please Note:

• No returns accepted for used, deformed, or washed products.

Exchanges

• Only allowed for defective or damaged items. Email support@tsleathergoods.com with proof.
• No exchanges/returns for sizing unless it was our mistake.

Return/Exchange FAQ

Do you offer free returns?

No, except in the case of damaged or defective items due to our error. The item must be unworn and in original packaging.

How do I start a return?

Respond to your order confirmation email or contact support@tsleathergoods.com with your order number.

Do I need a order number?

Yes, please include your order number or receipt when requesting a return or exchange.

What if I don’t have a order number?

We will work with you to verify your purchase using the information provided.

If you have any issues with your order and would like to request a cancellation or refund, please contact us at:

• 📧 support@tsleathergoods.com
• 📞 +84 335 186 759
• Instagram: @tsleathergoods
• Address: To dan pho 2, Nam Ly, Dong Hoi City, Quang Binh Province, Vietnam, 510000